Westway HA presents: Service Charge Training with CIH


Date: 15th September 2014
Location: Westway Housing Association              
                Ladbroke Hall, 79 Barlby Rd, London W10 6AZ
Time: 10:00 – 16:30


To make leasehold and service charge management more effective.

Learning Outcomes/objectives

Participants will be able to:

  • State the characteristics of long leases (traditional and shared ownership) and similarities with periodic tenancies
  • Understand the importance of what is written in the lease
  • Explain good practice in billing for and setting service charges (long leases as well as periodic tenancies)
  • State good practice about how to levy services charges on periodic tenants
  • Explain the difference between variable & fixed service charges
  • Understand the statutory framework for service charges and what is says about the need to provide Value For Money (VFM)
  • Manage the Section 20 process when major works are required and manage the repayment of associated charges
  • Apply measures who could help in preventing service charge arrears
  • Appreciate the Universal Credit Housing Cost rules
  • State good practice in managing the collection of service charges
  • Explain the powers of the courts to forfeit leases and how to forfeit leases
  • Understand the role of the First-tier Tribunal (Property Chamber)


10.00               Introductions/ course aims/objectives/lesson plan/timetable

10.10              Contents of leases & Tenancies/Rights and Obligations of tenants and leaseholders. Shared ownership leases. Varying leases and tenancies. Differences between the two.


11.15               Break

11.30               Service Charge management getting it right.


11.45               Setting Service charges for leaseholders and periodic tenants/Accounting for depreciation/Apportionment issues/Ensuring value for money. Issues around periodic tenancies/variable and fixed service charges (understanding the difference)


12.30              Statutory framework for service charges and why leaseholders might be able to challenge service amounts/ Can periodic tenants do the same?

13.00               Lunch

14.00               Major Works


15.00               Break

15.15               Income Recovery Strategies/Other Leasehold Rights/FTT

                        Similarities and differences for period tenancies

                        Universal Credit and Housing Costs

16.00               CASE STUDIES

16.30               Finish

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.